Terms & Conditions

In accordance with EU Regulation 2016/679 regarding the protection of personal data, applicable from May 25, 2018, MILLENIUM INSURANCE BROKER (MIB) Insurance-Reinsurance Broker S.A., headquartered in Bucharest, Sector 5, Splaiul Independenței, no. 111, registered with the Trade Registry under no. J40/5065/1997, VAT code: 9557790, RBK code-096, informs you that it processes the data of the following categories of individuals: clients or potential clients, beneficiaries or potential beneficiaries declared in the insurance contract.

Personal Data Processed: Only data necessary for the processing purposes will be handled.

Processing Purposes:

Identifying the client.
Offering premium quotes for identified and/or requested risks, noting that the offers communicated will be valid subject to the client presenting and accepting the GDPR Information Note specific to the chosen INSURER.
Proposing insurance contracts and conditions collected from insurers.
Issuance or renewal of policies (where applicable).
Transmitting insurance contract(s).
Collecting amounts related to insurance contracts.
Marketing activities for insurance products and services.
Fulfilling legal obligations.

Legal Grounds for Processing:

Consent regarding data necessary for marketing activities.
Execution of the insurance contract to which the data subject is a party or for taking steps at the request of the data subject before concluding the contract.
Compliance with applicable legal requirements (insurance-specific legislation, anti-money laundering legislation, and counter-terrorism legislation).

Categories of Recipients and Authorized Persons: MIB may disclose personal data collected directly or through authorized persons to the following categories of recipients:

Insurance/reinsurance companies, and other companies within their group.
The Pool of Insurance against Natural Disasters (PAID), The Insurance Guarantee Fund (FGA), The Bureau of Motor Insurers in Romania (BAAR), state authorities (including fiscal authorities).
Providers directly/indirectly involved in the insurance process (IT service providers, banks where we have accounts, archiving service providers, law firms, courier companies, etc.).
Other insurance intermediaries in case of portfolio transfers or co-brokerage for accessing the right solution for the client.
Government agencies, if required by law.
Other commercial partners of MIB.

Duration of Processing: Personal data collected by MIB will be retained as follows:

For general insurance, for a period of 60 days from the date of the offer.
For life insurance, for a period of 180 days from the date of the offer, unless we are informed by the insurer that an insured risk has occurred. If, within this period, no insurance contract is issued or there is no explicit agreement regarding the use of personal data for marketing purposes, your data will be deleted.
For data retained as part of an executed insurance contract, data will be stored and archived in accordance with legislation (archiving law, primary and secondary insurance legislation, fiscal and accounting legislation).
For consent-based guarantees, the storage and archiving period is as long as the consent is valid.

Personal Data Processing for Direct Marketing: Only to the extent you have consented, MIB and/or its partners process data for direct marketing purposes: newsletters, individualization - analysis or profiling, commercial offers, promotional campaigns.

Rights of Individuals Regarding Personal Data Processing:

Right to information (you have the right to be informed about the collection and use of personal data).
Right of access (you have the right to access personal data and additional information, allowing you to understand and verify the legality of processing).
Right to rectification (the right to obtain the correction of inaccurate data and completion of incomplete data, including by providing additional information).
Right to erasure ("Right to be Forgotten" = in cases expressly regulated by law, especially if you withdraw consent or if data is processed unlawfully, you have the right to request the deletion of Data).
Right to withdraw consent (the right to withdraw, at any time, consent for Data processing).
Right to data portability (the right to receive Data you have provided in a structured, commonly used, and machine-readable format and the right to request that Data be transmitted to another operator).
Right to restriction of processing (the right to obtain restriction of Data processing from the Company in specific situations regulated by law, especially if you contest the accuracy of Data or if processing is unlawful, but you oppose the deletion of Data. In such cases, except for storage, Data will no longer be processed).
Right to lodge a complaint (the right to lodge a complaint with the National Authority for Personal Data Processing).
Right to object (the right to object to processing based on legitimate interest or performance of a task carried out in the public interest/exercise of official authority, including profiling, direct marketing, and processing for scientific/historical research and statistics).
Rights not to be subject to decisions based solely on automated processing, including profiling, except for policies that produce legal effects concerning the data subject or similarly significantly affect them.

For any requests related to exercising the above rights, for withdrawing consent (if given), or for addressing any questions regarding this information, you can contact MIB at the postal address mentioned above, attention to the Data Protection Officer, or via email at: dpo@myinsurance.ro.

If the personal data provided concerns a minor, the parent/guardian will be the one informed for the minor. If you do not agree with the processing of data as described above, we will be unable to provide you with our services.

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1. DEFINITIONS AND TERMS

MIB - This refers to S.C. Millenium Insurance Broker (MIB) Broker de Asigurare-Reasigurare S.A., a legal entity headquartered in Bucharest, Sector 5, Splaiul Independenței, no. 111, registered with the Trade Registry under no. J40/5065/1997, VAT code: 9557790.
Seller - An MIB employee or any MIB partner with the right to distribute insurance.
Buyer - An individual/legal entity or any legal entity placing an Order on the Site.
Site - The domain www.mibasigurari.ro / www.myinsurance.ro and/or its subdomains.
Order - An electronic document that serves as a means of communication between the Seller and the Buyer, through which the Buyer communicates their intention to purchase Products from the Site.
Product - Any service to be provided by the Seller to the client, as a result of the Contract concluded.
Contract - The distance contract concluded between the Seller and the Buyer without the simultaneous physical presence of both parties.

2. ACCEPTANCE OF TERMS AND CONDITIONS

Using the Site (visiting, using the insurance products offered by MIB and/or its partners) implies full and unconditional acceptance of the following Terms and Conditions.

The Site and the products/services provided are reserved for individuals who are at least 18 years old.

By placing an order on the site, the Buyer agrees to the mode of communication through which the Seller conducts its commercial operations.

The entire content of the Site is protected by copyright law, with all rights belonging to MIB.

Any complaints related to the Site can be submitted in writing to the email address office@myinsurance.ro. The complaint must contain at least the following information regarding the Buyer: name and surname, email address, correspondence address, and a description of the issue in question.

MIB is not liable for any damage (direct or indirect) caused to the Buyer or any other party related to the use of this Site and the information it contains or any other damages or injuries caused by errors, omissions, defects, delays, or interruptions in operation or transmission, viruses, or other similar factors.

MIB does not guarantee safe, continuous, and uninterrupted access to its services and will not be responsible for any issues or malfunctions of networks or phone lines, internet systems, servers, internet providers, equipment, computers, programs, or any other elements that may damage personal computers as a result of using this Site.

Although we are constantly concerned about the security of the application, MIB does not guarantee that the Site is 100% secure against computer viruses or other threats.

Even though all measures have been taken to ensure that the information presented on this Site is accurate and correct, the Seller cannot be held responsible for inaccuracies that may appear on this Site. Some displayed rates/offers may be incorrect. In the case of an Order or offer being sent to the client with an incorrect price, MIB has the right to cancel the client's Order or to amend and correct the offer sent.

3. SELLER'S RIGHTS AND OBLIGATIONS

Since MIB is only an insurance broker and not a provider of the described products and services, all information used to describe the products available on the Site (static/dynamic images, multimedia presentations, text, etc.) does not constitute a contractual obligation from the Seller and is used exclusively for presentation purposes.

A notification sent to the Buyer after placing an Order is informative and does not represent the acceptance of the Order. This notification is made electronically, and any insurance application may be followed and conditioned by MIB’s request for and receipt of relevant documents from the client, in any agreed form, concerning the insured asset, according to the methodology and procedures of each insurer or legal provisions in force in the insurance sector.

The Seller may assign and/or subcontract a third party for services related to fulfilling the Order without needing the Buyer’s consent.

If a product ordered by the Buyer cannot be provided by the Seller, the Seller will inform the Buyer and refund the product’s value to the Buyer’s account within a maximum of 14 days.

The Seller may cancel the Buyer’s Order with prior notification to the Buyer, without any further obligation between the parties or any claims for damages by either party, in any of the following cases:

Rejection of the Buyer’s card or transaction by the issuing bank, in case of online payment.
Cancellation of the transaction by the card processor, in case of online payment.
Data provided by the client/Buyer on the Site is either unreal, incomplete, or incorrect.

The information presented on the Site is informative and may be modified by the Seller at any time without prior notice.

4. BUYER’S RIGHTS AND OBLIGATIONS

Clients must complete forms with correct and accurate data. MIB cannot be held responsible for any losses and/or inconveniences caused by the client providing incorrect or incomplete information.

By placing an Order and completing it, the Buyer consents to the following:

That they have given or will give consent for the processing of personal data according to the information document available on the site.
That all data provided, necessary for the purchasing and delivery process, is correct, complete, and true at the time of placing the Order.
That the Seller may contact them by any available means, in any situation where it is necessary to contact the Buyer and verify/validate certain essential information/data in the quoting or policy issuance process.

The Buyer is obligated to provide real, accurate, and complete data as requested in the offer/order request forms on the Site and to update the data when necessary, ensuring they are real, accurate, and complete. If the client provides information that is not accurate, incomplete, or not in accordance with reality, MIB reserves the right to refuse all current or future attempts to use the Site’s services.

5. BILLING AND PAYMENT POLICY

According to applicable legislation, no invoice is issued for insurance policies, as they also serve as proof of payment.

Products and Services included in the Order will be provided to the Buyer only after payment is made by the Buyer.

If you choose a product/service that involves payment of a premium, the purchase price is the one displayed on the Site. The final price may differ depending on each insurer’s policy.

6. INFORMATION ON POSSIBLE CANCELLATIONS OR AMENDMENTS OF INSURANCE CONTRACTS

The moment the distance contract is concluded is when the Seller confirms the acceptance of the Order placed by the Buyer, which must coincide with the moment of payment for the contracted service.

The consumer has the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without the need to provide any reason. For distance contracts related to life insurance and contracts concerning individual pension operations, the term for exercising the right of unilateral termination is 30 calendar days. To terminate the contract, the client must contact the insurance company directly that provided the product.

The right of unilateral termination does not apply to travel and luggage insurance policies or other short-term insurance policies with a duration of no more than one calendar month.

For vehicles that are deregistered from circulation or for which the insured transfers ownership during the insurance period, the insurer is obligated to refund the insured, upon written request accompanied by supporting documents, part of the paid premium, only if no claims have been paid or are due for events occurring during the insurance validity period and in accordance with the general insurance conditions specific to the insurer where the RCA policy was concluded.

Any material errors recorded in the insurance policy will be corrected through supplementary/additional insurance documents issued by the insurance company that issued the policy.

7. CONFIDENTIALITY

Any information provided by the Buyer to the Seller will remain under the Seller’s use, at least for the duration of the contractual relationship between the parties.

No public statements, promotional actions, press releases, or any other form of disclosure to third parties regarding the Order/Contract/Seller will be made by the Buyer without the Seller’s prior written consent.

MIB will not be subject to confidentiality obligations concerning the information sent, except as required by applicable law.

8. FORCE MAJEURE

Neither party will be liable for non-performance of their contractual obligations if such non-performance, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties, and which cannot be avoided.

If the event does not cease within 15 (fifteen) days from its occurrence, each party will have the right to notify the other party of the automatic termination of the Contract without either party being able to claim damages from the other.

9. APPLICABLE LAW - JURISDICTION

The applicable law is Romanian law. Any disputes arising between MIB and Buyers will be resolved amicably or, if this is not possible, disputes will be resolved by the competent Romanian courts in Bucharest.

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